FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4Reset the Drum Counter
- 5Setup a Brother machine on a wireless (Wi-Fi) network.
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7Print as a Poster (Windows®)
- 8The printer status is Offline or Paused.
- 9Replace Drum
- 10Load and Print Thick Paper and Labels Using the MP Tray
- 11Load and Print on Envelopes Using the MP Tray
- 12(Video) Replace the Toner Cartridge
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14Use voice mail on the same line as my Brother machine.
- 15White spots or black spots at 94 mm (3.7 in.) intervals
- 16White lines, bands or ribbing across the page
- 17I cannot print using my Brother machine on a wireless network (Mac)
- 18What kind of envelopes and labels are recommended for printing?
- 19(Video) Load A4/Letter paper
- 20The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 21Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 22Install the optional lower tray
- 23What is the recommended paper?
- 24Add your Brother machine with AirPrint (macOS)
- 25I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 26The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 27Envelope creases
- 28Reset the Network Settings to the Factory Settings
- 29Use Universal Print (Windows)
- 30I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 31Configure LDAP Authentication Using Web Based Management
- 32(Video) Set up your Brother machine
- 33The downloaded driver's name is different from my machine's name. (Linux)
- 34Load Thick Paper in the Paper Tray
- 35Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 36Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 37Select Receive mode.
- 38Discover the MAC address of the Brother network card
- 39What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 40Where can I find my Brother machine's serial number?
- 41Wrinkles or creases
- 42I cannot scan via network.
- 43Forward Incoming Faxes to Another Machine
- 44Dial Restriction for Fax sending.
- 45Easy Scan to E-mail
- 46Access Web Based Management
- 47(Video) Connect telephone line and power cords
- 48"Offline" appears on the Status Monitor.
- 49Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?