FAQs & Troubleshooting
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381 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 3Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 8Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 9Load A3 or ledger paper and program my Brother machine to print on it.
- 10Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 11Can I print from or scan to Android™ Smartphone?
- 12How do I factory reset the network settings?
- 13I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 14I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 16Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 17How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 18Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 19I cannot remove red-eye.
- 20When I print, the pages are smudged with ink.
- 21Where is the USB port on the machine?
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 24When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 25I cannot print using my Brother machine on a wireless network (Mac)
- 26Connect your Brother machine to your mobile device via a wireless router or access point.
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28What is Brother iPrint&Scan?
- 29I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 30Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 31Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 32The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 33The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 34The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 35The edge of glossy paper is smudged.
- 36I cannot scan via USB. (Mac OS X)
- 37No Paper Fed
- 38Wrong Paper Size
- 39Print using only the black ink cartridge when the Color cartridges have run out.
- 40Is my Brother machine compatible with Windows Vista?
- 41How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 42Improve poor print quality.
- 43When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 44How do I load paper?
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 47Open the Status Monitor
- 48Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 49Scan a document and open the scanned image with a graphics application (For Windows)
- 50I cannot change the ControlCenter4 user interface from Advanced Mode to Home Mode because I cannot find the "Mode Select" option.