FAQs & Troubleshooting
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384 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2What driver package format is supported by my Linux distribution?
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Document Jam
- 6Paper Jam
- 7How do I load envelopes into my machine?
- 8Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 9Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 10When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 11Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 12Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 13The printer status is Offline or Paused.
- 14Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 15When I print, the pages are smudged with ink.
- 16Where is the USB port on the machine?
- 17How do I factory reset the network settings?
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20Loading paper in the manual feed slot.
- 21I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 22Can I restrict access to certain operations on my Brother machine?
- 23Can I use voice mail on the same line as my Brother machine?
- 24Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 25Can third party ink be used to refill the ink cartridges?
- 26Forward a fax to another fax machine when my machine has a mechanical problem.
- 27Improve poor print quality.
- 28Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 29Add your Brother machine with AirPrint (macOS)
- 30I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32Enable the Brother machine's network interface.
- 33When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 34Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 35I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 36I still receive the error message "Paper Jam" after I removed the jammed paper.
- 37Out of Fax Memory
- 38Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 39Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 40I cannot remove red-eye.
- 41One or more of my colors are not printing (blank).
- 42What is the recommended paper?
- 43How to identify your Operating System (OS).
- 44What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 45When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 46I cannot print using my Brother machine on a wireless network (Windows)
- 47Protect your Brother machine against unauthorised access over the network
- 48What is Brother iPrint&Scan?
- 49Locate files scanned with ControlCenter2 (For Macintosh)
- 50Can I print from or scan to Android™ Smartphone?