FAQs & Troubleshooting
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365 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Replace Ink
- 7Why doesn't the machine answer when receiving a call?
- 8Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 9Can I use voice mail on the same line as my Brother machine?
- 10One or more of my colors are not printing (blank).
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12I cannot print using my Brother machine on a wireless network (Windows)
- 13I cannot print using my Brother machine on a wireless network (Mac)
- 14The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Unable to Scan AX
- 18Low Temperature
- 19Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 20How do I load paper?
- 21I still receive the error message "Paper Jam" after I removed the jammed paper.
- 22When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 23Unable to Print 5X
- 24Unable to Print 3X
- 25Store a Speed Dial number from my Brother machine's Caller ID History.
- 26Ink Low
- 27Document Jam
- 28How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 29Paper Jam
- 30Clear the message "Awaiting Redial"
- 31I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33Wireless setup is requesting a WPS PIN to complete the setup
- 34When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 37Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38When I attempt to turn my Brother machine off, the LCD displays "All Related Fax Data Will Be Deleted" or "All Fax related data will be deleted".
- 39Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 40The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 41Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 42Unable to Print 7X
- 43High Temperature
- 44How do I know which receive mode to select?
- 45The edge of glossy paper is smudged.
- 46Where can I find the ink cartridges for my new Brother machine?
- 47Change the printer driver settings (Windows/macOS)
- 48No Ink Cartridge
- 49My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 50Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)