FAQs & Troubleshooting
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365 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7How to identify your Operating System (OS).
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Can I print from or scan to Android™ Smartphone?
- 10I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14Print a web page from iPrint&Scan when using an Android™ mobile device.
- 15I cannot make borderless prints.
- 16I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 17Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 18Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 19When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 23Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 24Unable to Print 5X
- 25Ink Absorber Full
- 26Unable to Print 3X
- 27The edge of glossy paper is smudged.
- 28Unable to Print XX
- 29Ink Low
- 30Print using only the black ink cartridge when the Color cartridges have run out.
- 31I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 32How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 33Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 34Confirm that a FAX I sent was received correctly.
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 37The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 38Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 39I still receive the error message "Paper Jam" after I removed the jammed paper.
- 40Scan a document and send it as a fax from the computer using the ControlCenter2 (Mac OS X 10.4 - 10.6)
- 41Do I need a telephone line to send and receive faxes with my Brother machine?
- 42The printer status is Offline or Paused.
- 43What type(s) of connections can I use with my Brother machine and a wireless network?
- 44One or more of my colors are not printing (blank).
- 45Scan an image and insert it in a Windows XP application
- 46Paper Jam
- 47Set the date and time
- 48How do I clean the Scanner to improve the copy or fax quality?
- 49Replace Ink
- 50Add your Brother machine with AirPrint (macOS)