FAQs & Troubleshooting
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372 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5Can I print from or scan to Android™ Smartphone?
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9How do I load paper?
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11I still receive the error message "Paper Jam" after I removed the jammed paper.
- 12What is Brother iPrint&Scan?
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Paper Jam
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18The printer status is Offline or Paused.
- 19When I print, the pages are smudged with ink.
- 20Replace Ink
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 24Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 27One or more of my colors are not printing (blank).
- 28Scan from the Brother iPrint&Scan application using Windows Phone.
- 29What driver package format is supported by my Linux distribution?
- 30The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 31Store a Speed Dial number from my Brother machine's Caller ID History.
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33Add your Brother machine with AirPrint (macOS)
- 34Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 35Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 36How do I know which side up my photo paper should be in the tray?
- 37Document Jam
- 38I cannot print using my Brother machine on a wireless network (Windows)
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40The edge of glossy paper is smudged.
- 41Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 42Cannot print after a Windows 10 update (June 2020)
- 43Protect your Brother machine against unauthorised access over the network
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 46I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 47Change the number of times my Brother machine rings before it answers.
- 48When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 49How do I load envelopes into my machine?
- 50I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)