FAQs & Troubleshooting
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252 Results
- 1Can I use AirPrint with my Brother machine?
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3When I print, the pages are smudged with ink. What should I do?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6ControlCenter3 displays a blank screen at startup (Windows)
- 7Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 8Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10I cannot remove red-eye.
- 11When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 12When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 13Can my Brother machine print a report to verify a fax I sent was received?
- 14Load paper in the paper tray
- 15Configure and use the Scan Key Tool (Linux)
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Can I print from or scan to Android™ Smartphone?
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 20Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 21One or more of my colors are not printing (blank). What can I do?
- 22Uninstall the drivers. (Mac OS X 10.5)
- 23Set the date and time
- 24Replace Ink
- 25How do I load envelopes into my machine?
- 26I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 27I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 30Uninstall printer drivers (Linux)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34Will my settings and stored faxes remain in the machine's memory if I turn the machine off?
- 35The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 36I cannot make borderless prints.
- 37How to identify your Operating System (OS).
- 38I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 39I am unable to change my Brother machine's Receive Mode.
- 40Stop my Brother machine from automatically redialing a number.
- 41How do I know which receive mode to select?
- 42Locate files scanned with ControlCenter2 (For Macintosh)
- 43Can I still receive a fax if I accidentally answer it on an extension or external telephone?
- 44Send a fax
- 45Configure a cover page for PC-FAX.
- 46Send a PC-FAX
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 48Change the printer driver settings (Windows/macOS)
- 49The printer status is Offline or Paused.
- 50Ink Low