FAQs & Troubleshooting
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251 Results
- 1Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 2Load paper in the paper tray
- 3Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5I cannot find some option in the Printing preferences. (For Windows)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Scan and save a document in PDF format (Scan to File)
- 8Can I use voice mail on the same line as my Brother machine?
- 9I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 12Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 13When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14Configure and use the Scan Key Tool (Linux)
- 15What driver package format is supported by my Linux distribution?
- 16ControlCenter3 displays a blank screen at startup (Windows)
- 17Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 18Can I print from or scan to Android™ Smartphone?
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Where can I find the ink cartridges for my new Brother machine?
- 21How do I know which side up my photo paper should be in the tray?
- 22The printer status is Offline or Paused.
- 23Print using only the black ink cartridge when the Color cartridges have run out.
- 24When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 25One or more of my colors are not printing (blank). What can I do?
- 26When I print, the pages are smudged with ink. What should I do?
- 27How do I load envelopes into my machine?
- 28Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 29I cannot print from my computer via USB.
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 33The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 34I still receive the error message "Paper Jam" after I removed the jammed paper.
- 35How to identify your Operating System (OS).
- 36The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 37Change the printer driver settings (Windows/macOS)
- 38Make my copied images lighter or darker.
- 39I cannot remove red-eye.
- 40Can third party ink be used to refill the ink cartridges?
- 41When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 42Can my Brother machine print a report to verify a fax I sent was received?
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 45When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 46Paper Jam
- 47Delete print jobs from the print queue.
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49Can I use AirPrint with my Brother machine?
- 50Locate files scanned with ControlCenter2 (For Macintosh)