FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Can I print from or scan to Android™ Smartphone?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Wrinkle
- 9I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 10What is Brother iPrint&Scan?
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Curled or wavy
- 14White spots or hollow print
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Color misregistration
- 18Poor fixing
- 19Clean the scanner to improve the copy or fax quality (video instructions available)
- 20Reset the network settings to the factory default (video instructions available)
- 21How do I know which receive mode to select?
- 22Toner Low
- 23When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 24Adjust color settings by using the custom setting in the printer driver
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 27Jam Rear
- 28Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 30Load paper in the paper tray
- 31I cannot print using my Brother machine on a wireless network (Mac)
- 32Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 33Offset image
- 34Replace Parts
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36Drum Stop
- 37Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 38Replace Belt
- 39Jam Duplex
- 40I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 41Reset the network settings to the factory default (video instructions).
- 42What is the BRAdmin Professional software used for?
- 43Turn the Toner Save mode on or off
- 44I keep getting the error message "Authenticate Err (Authentication error)".
- 45Registration or Registration Failed.
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 48I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 49The printer status is Offline or Paused.
- 50Uneven density appears periodically across the page.