FAQs & Troubleshooting
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365 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Duplex (two-sided) scan
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Printouts have wrinkles.
- 5Can I use voice mail on the same line as my Brother machine?
- 6Color around the edge of printing is incorrect.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 9Is my Brother machine compatible with Windows Vista?
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Pre-Required Procedures (Linux)
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13What is Brother iPrint&Scan?
- 14Tips for copy/scanning and preventing document jams
- 15I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 16I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 17White lines or bands or ribbing appear across the page.
- 18Colors are light or unclear on the whole page.
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Can I use AirPrint with my Brother machine?
- 21The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 22Discover the MAC address of the Brother network card
- 23Can I print from or scan to Android™ Smartphone?
- 24Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 25I updated the Web BRAdmin and cannot enable the logging function.
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27Wireless setup is requesting a WPS PIN to complete the setup
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Enable the Brother machine's network interface.
- 31Delete print jobs from the print queue.
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 34Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 35Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 36I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38Scan and save a document in PDF format (Scan to File)
- 39I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 40I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 41Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 42How do I clear the message "Jam Rear" from the LCD display?
- 43How do I clear the message "Jam MP Tray" from the LCD display?
- 44Spots are printed at 75mm.
- 45Colored lines appear across the page.
- 46Confirm that a FAX I sent was received correctly
- 47Can I print from DOS applications?
- 48What is the BRAdmin Professional software used for?
- 49How do I install additional memory?
- 50Nothing is printed on the page or some colors are missing.