FAQs & Troubleshooting
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363 Results
- 1Printouts have wrinkles.
- 2White streaks or bands appear down the page.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5What driver package format is supported by my Linux distribution?
- 6Duplex (two-sided) scan
- 7The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 8Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 9Replace the drum unit.
- 10What is the recommended paper?
- 11Vertical colored streaks or bands appear on the page.
- 12Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 13A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 15The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 16Can I connect to the Active Directory server using the LDAP feature?
- 17How do I install the Optional Tray Unit?
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Configure and use PC-FAX (CUPS) (Linux)
- 21I cannot send a fax using PC-FAX (Windows 10)
- 22Enable the Brother machine's network interface.
- 23The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 24Tips for copy/scanning and preventing document jams
- 25I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 26How do I clear the message "Document Jam" from the LCD display?
- 27How do I clear the message "Jam Inside" from the LCD display?
- 28The image is ghosted.
- 29Important points for specifying the scan area (Linux)
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Scan from the Brother iPrint&Scan application using Windows Phone.
- 32Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 33Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 34I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 35The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 36Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 37How do I improve the color density? (Print Calibration)
- 38How do I factory reset the print server?
- 39How can I clear the "Scanner Locked" error message?
- 40Printouts have toner scatter or toner stain.
- 41Colored lines appear across the page.
- 42How do I turn off/on the Toner Save Mode?
- 43I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 44When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 47I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 48Locate files scanned with ControlCenter3 (For Windows)
- 49How can I prevent public access to certain features on my Brother machine?
- 50I am asked to enter a password when starting the Remote Setup application. What is the password?