FAQs & Troubleshooting
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296 Results
- 1Printing on thick paper or transparencies.
- 2Pre-Required Procedures (Linux)
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4Scan and save a document in PDF format (Scan to File)
- 5Does NC-2200w work with Windows Vista?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 8Load paper.
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13Load envelopes, labels, or thick paper into the manual feed slot.
- 14"Paper Jam Tray" error appears on the LCD. What should I do?
- 15Can I confirm that the FAX was sent correctly?
- 16I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 17Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 18When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 19How do I factory reset the print server?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21How do I load legal size paper in the paper tray?
- 22I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 23How do I clean white or black spots on printed documents?
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25Can I set my Brother machine to forward the faxes I receive to another location?
- 26I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 27How do I check if the MFC has faxes in its memory when it has a mechanical problem?
- 28"Paper Jam Inside" error appears on the LCD. What should I do?
- 29What is Distinctive Ring and how do I program it?
- 30How do I disable the APIPA protocol?
- 31How do I know the current network configuration?
- 32The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 33I can print but cannot scan via network. (For Windows)
- 34Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 35I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37Cannot print after a Windows 10 update (June 2020)
- 38How to identify your Operating System (OS).
- 39The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 40Can I print from or scan to Android™ Smartphone?
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42Change the printer driver settings (Windows/macOS)
- 43The printer status is Offline or Paused.
- 44When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 45I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 46I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 47I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 48What are the recommended specifications for the paper I should use on my product?
- 49My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 50Why doesn't the machine answer when receiving a call?