FAQs & Troubleshooting
![]() |
Popular |
348 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4I'm using Macintosh. What is the PreScan option used for?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9When I print, the pages are smudged with ink. What should I do?
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Delete print jobs from the print queue.
- 12Can I print from or scan to Android™ Smartphone?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15When I make copies, my Brother machine uses paper from the wrong tray. What can I do?
- 16Print using only the black ink cartridge when the Color cartridges have run out.
- 17Which E-mail packages are compatible with ControlCenter3?
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20What driver package format is supported by my Linux distribution?
- 21I cannot print using my Brother machine on a wireless network (Windows)
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 24Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 25I still receive the error message "Paper Jam" after I removed the jammed paper.
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27Scan and save a document in PDF format (Scan to File)
- 28I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 29Can I use voice mail on the same line as my Brother machine?
- 30I cannot connect to the Active Directory running on Windows Server 2003 using the LDAP feature. The error message "Server Time-out" appears on the LCD. What should I do?
- 31One or more of my colors are not printing (blank). What can I do?
- 32I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 33I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 34How do I load paper in paper tray#2?
- 35I cannot send a fax using PC-FAX (Windows 10)
- 36I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 37I get a TS error when trying to print on a wireless network.
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Open the Status Monitor
- 41Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 46Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 47Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 48Open the "Scanners and Cameras" and Properties.
- 49How to identify your Operating System (OS).
- 50The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)