FAQs & Troubleshooting
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348 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The printer status is Offline or Paused.
- 4When I print, the pages are smudged with ink. What should I do?
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6How do I load paper in paper tray#2?
- 7Pre-Required Procedures (Linux)
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 11I cannot print using my Brother machine on a wireless network (Windows)
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 14Why doesn't the machine answer when receiving a call?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18What is Brother iPrint&Scan?
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 21Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 22When I make copies, my Brother machine uses paper from the wrong tray. What can I do?
- 23Print using only the black ink cartridge when the Color cartridges have run out.
- 24Is my Brother machine compatible with Windows Vista?
- 25When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 26Load paper in the paper tray
- 27I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 28Protect your Brother machine against unauthorised access over the network
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30Delete print jobs from the print queue.
- 31Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 32Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 33I cannot make borderless prints.
- 34Can I use AirPrint with my Brother machine?
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 38Can I use voice mail on the same line as my Brother machine?
- 39I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 40Forward a fax to another fax machine when my machine has a mechanical problem.
- 41I am having a problem receiving faxes.
- 42Replace Ink
- 43I'm using Macintosh. What is the PreScan option used for?
- 44How do I clean the Scanner to improve the copy or fax quality?
- 45I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47ControlCenter3 displays a blank screen at startup (Windows)
- 48Enable the Brother machine's network interface.
- 49Scan from the Brother iPrint&Scan application using Windows Phone.
- 50Check the kind of scanner driver installed by connecting the USB/ Parallel cable.