FAQs & Troubleshooting
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- 1I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 4Can I use voice mail on the same line as my Brother machine?
- 5Does NC-2200w work with Windows Vista?
- 6I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7Functions supported in the Windows 7 built-in drivers
- 8Pre-Required Procedures (Linux)
- 9Discover the MAC address of the Brother network card
- 10Can I print from or scan to Android™ Smartphone?
- 11How do I clear Machine Error 46?
- 12Scan and save a document in PDF format (Scan to File)
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 15When I print, the pages are smudged with ink. What should I do?
- 16I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 17How do I factory reset the print server?
- 18What is the BRAdmin Professional software used for?
- 19My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 20How do I know the current network configuration?
- 21When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 22Cannot print after a Windows 10 update (June 2020)
- 23How to identify your Operating System (OS).
- 24Can I remotely access my Brother machine to listen to my voice messages and forward my faxes to another machine?
- 25I cannot print from my computer via network. (For Macintosh)
- 26Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27Can I print using only the black ink cartridge when the Color cartridges have run out?
- 28Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 29Where is the USB port on the machine? I can't find it on the back of the unit.
- 30What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 31Can I confirm that the FAX was sent correctly?
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34Verify the Brother machine connected to the Wired Network (For Macintosh)
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36The printer status is Offline or Paused.
- 37I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 38Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 39One or more of my colors are not printing (blank). What can I do?
- 40How do I clear the message "MFC is Busy" or "Connect Failure"?
- 41How do I clean the Scanner to improve the copy or fax quality?
- 42I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 43I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 44Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 45The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 46Print command (cupswrapper) (Linux)
- 47Windows 10 Support Information
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 50When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.