FAQs & Troubleshooting
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MFC-620CN
280 Results
1.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
2.
The printer status is Offline or Paused.
3.
I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
4.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
5.
I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
6.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
7.
Does NC-2200w work with Windows Vista?
8.
One or more of my colors are not printing (blank). What can I do?
9.
When I print, the pages are smudged with ink. What should I do?
10.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
11.
What is the Network Shared printing?
12.
Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
13.
I'm using Macintosh®. What are the settings in the Scanner window used for?
14.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
15.
Download a file from the "Downloads" section and save it to Windows 8 computer.
16.
Can I print from or scan to Android™ Smartphone?
17.
I cannot print from my computer via USB.
18.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
19.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
20.
I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
21.
Can I use voice mail on the same line as my Brother machine?
22.
When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
23.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
24.
I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
25.
The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
26.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
27.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
28.
What is the BRAdmin Professional software used for?
29.
My machine does regular cleaning cycles in the night. How can I correct this?
30.
Configure and use the Scan Key Tool (Linux)