FAQs & Troubleshooting
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MFC-620CN
281 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
3.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
4.
I cannot install Brother drivers on Debian 10 or later (Linux)
5.
One or more of my colors are not printing (blank). What can I do?
6.
Change the printer driver settings (Windows/macOS)
7.
What driver package format is supported by my Linux distribution?
8.
The printer status is Offline or Paused.
9.
I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
10.
I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
11.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
12.
When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
13.
I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
14.
When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
15.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
16.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
17.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
18.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
19.
Can I use voice mail on the same line as my Brother machine?
20.
When I print, the pages are smudged with ink. What should I do?
21.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
22.
Delete print jobs from the print queue.
23.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
24.
I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
25.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
26.
I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
27.
When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
28.
I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
29.
My Antivirus Software gives a warning message during the installation of Web BRAdmin.
30.
Why can't I print when an ink cartridge is empty?