FAQs & Troubleshooting
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143 Results
- 1How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 2Can I confirm that the FAX was sent correctly?
- 3Can I print from or scan to Android™ Smartphone?
- 4When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 8My FAX/MFC will not Dial. Why?
- 9When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 14When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 15My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 16What is Distinctive Ring and how do I program it?
- 17I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 18I'm using Macintosh®. What are the settings in the Scanner window used for?
- 19Cannot print after a Windows 10 update (June 2020)
- 20How to identify your Operating System (OS).
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 22Can I print using only the black ink cartridge when the Color cartridges have run out?
- 23How do I replace the Ink Cartridge?
- 24I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 25When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 26The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 27I can receive a fax, but cannot receive a telephone call.
- 28How do I know which receive mode to select?
- 29Uninstall the drivers. (Mac OS X 10.5)
- 30How do I clean the Scanner to improve the copy or fax quality?
- 31How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 32Delete print jobs from the print queue.
- 33A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 34Change the printer driver settings (Windows/macOS)
- 35Functions supported in the Windows 7 built-in drivers
- 36Why doesn't my Brother machine have a dial tone?
- 37I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 38I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 39The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 40Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 41I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 42When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 43Why can't I print when an ink cartridge is empty?
- 44Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 46I cannot print from my computer via USB.
- 47I cannot scan via USB. (Mac OS X)
- 48When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 49How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 50In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?