FAQs & Troubleshooting
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143 Results
- 1Delete print jobs from the print queue.
- 2I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 3I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 6Why can't I print when an ink cartridge is empty?
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 10How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 11The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 12The keys on the control panel do not respond.
- 13How do I replace the Ink Cartridge?
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 15How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 16I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 17How can I configure Windows® XP to send faxes?
- 18How to identify your Operating System (OS).
- 19Change the printer driver settings (Windows/macOS)
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 21The printer status is Offline or Paused.
- 22I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 24How do I know which receive mode to select?
- 25My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 26I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 27I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 28I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 29Windows 10 Support Information
- 30A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 31Can I print from or scan to Android™ Smartphone?
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 34I cannot print from my computer via USB.
- 35Scan a document in Windows 8 and Windows 10.
- 36The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 37I cannot receive a color fax. Why?
- 38Open the Control Panel (For Windows)
- 39The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 40The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 41Do I need a telephone line to send and receive faxes with my Brother machine?
- 42I can receive a fax, but cannot receive a telephone call.
- 43Windows 7 Support Information
- 44Is my Brother machine compatible with third party print servers?
- 45Why doesn't my Brother machine have a dial tone?
- 46Verify if the Brother machine has a dial tone
- 47I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 48When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 49Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 50When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?