FAQs & Troubleshooting
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MFC-5100C
143 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Can I print from and scan to iPhone, iPod touch and iPad?
3.
I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
4.
How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
5.
I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
6.
Delete print jobs from the print queue.
7.
Change the printer driver settings (Windows/macOS)
8.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
9.
I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
10.
I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
11.
I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
12.
How do I clear the message "MFC is Busy" or "Connect Failure"?
13.
Can I print from or scan to Android™ Smartphone?
14.
The printer status is Offline or Paused.
15.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
16.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
17.
The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
18.
My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
19.
When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
20.
How to identify your Operating System (OS).
21.
I cannot print from my computer via USB.
22.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
23.
Can I print using only the black ink cartridge when the Color cartridges have run out?
24.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
25.
The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
26.
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
27.
What is Distinctive Ring and how do I program it?
28.
Can I reduce the size of a received fax on this machine?
29.
I'm using Macintosh®. What are the settings in the Scanner window used for?
30.
I'm using Macintosh. What is the PreScan option used for?