FAQs & Troubleshooting
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185 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Pre-Required Procedures (Linux)
- 5I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 6What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 7What driver package format is supported by my Linux distribution?
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 9I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 13I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 17Can I use non-Brother or third party supplies with the Brother machine?
- 18Delete print jobs from the print queue.
- 19I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 20Configure and use PC-FAX (CUPS) (Linux)
- 21I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 22My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 23I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 24When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 25What does "MACHINE ERROR XX" mean?
- 26Large characters are printed incorrectly. (Linux)
- 27How to identify your Operating System (OS).
- 28Change or delete an existing Speed Dial number.
- 29I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 30Change the printer driver settings (Windows/macOS)
- 31The printer status is Offline or Paused.
- 32The paper is skewed when it's printed.
- 33When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 34Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 35The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 36Can I reduce the size of a received fax on this machine?
- 37When trying to print from Mac OS® X the print queue is stopped.
- 38When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 39I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 40I'm using Macintosh®. What are the settings in the Scanner window used for?
- 41My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 42The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 43I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 44I want to print using CUPS while keeping SELinux enabled. (Linux)
- 45The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 46How do I clean the Scanner to improve the copy or fax quality?
- 47Delete a network scanner entry. (Linux)
- 48I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 49I am unable to print from a client PC to a printer on a print server. (Linux)
- 50I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)