FAQs & Troubleshooting
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257 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 3I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Configure a cover page for PC-FAX.
- 6Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 7Can I use voice mail on the same line as my Brother machine?
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11I still receive the error message "Paper Jam" after I removed the jammed paper.
- 12How to identify your Operating System (OS).
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14One or more of my colors are not printing (blank). What can I do?
- 15Forward a fax to another fax machine when my machine has a mechanical problem.
- 16Paper Jam
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 19Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 20When printing documents the characters appear ghosted, blurry, or doubled.
- 21Can I use AirPrint with my Brother machine?
- 22Locate files scanned with ControlCenter2 (For Macintosh)
- 23Change the printer driver settings (Windows/macOS)
- 24Can I confirm that the FAX was sent correctly?
- 25When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 26What driver package format is supported by my Linux distribution?
- 27Print command (LPR) (Linux)
- 28"Offline" appears on the Status Monitor.
- 29How do I know which side up my photo paper should be in the tray?
- 30How do I clear the message "Cannot Detect" from the display?
- 31Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 32When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 33When I print, the pages are smudged with ink. What should I do?
- 34Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 35How do I clean the Scanner to improve the copy or fax quality?
- 36How do I load envelopes into my machine?
- 37Scan using XSane or GIMP (Linux)
- 38The downloaded driver's name is different from my machine's name. (Linux)
- 39When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 40Important points for specifying the scan area (Linux)
- 41I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 42To install the printer driver easily using a tool. (Linux)
- 43Windows 10 Support Information
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 46Stop my Brother machine from automatically redialing a number.
- 47Locate files scanned with ControlCenter3 (For Windows)
- 48Send a fax
- 49The edge of glossy paper is smudged.
- 50The printer status is Offline or Paused.