FAQs & Troubleshooting
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259 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Can I print from or scan to Android™ Smartphone?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 5Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Download a file from the "Downloads" section and save it to Windows 8 computer.
- 8Locate files scanned with ControlCenter3 (For Windows)
- 9I cannot print from my computer via USB.
- 10Change the printer driver settings (Windows/macOS)
- 11The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 12Print using only the black ink cartridge when the Color cartridges have run out.
- 13When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15What driver package format is supported by my Linux distribution?
- 16Scan and save a document in PDF format (Scan to File)
- 17When I print, the pages are smudged with ink. What should I do?
- 18How do I load envelopes into my machine?
- 19Configure the Scan to Email Feature (Linux)
- 20Uninstall printer drivers (Linux)
- 21Install Presto!® PageManager® onto Windows 10.
- 22Install FaceFilter Studio onto Windows 10.
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25Delete print jobs from the print queue.
- 26Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 30How to identify your Operating System (OS).
- 31Locate files scanned with ControlCenter2 (For Macintosh)
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 34Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 35Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 36How does my telephone company's Caller ID feature work with my Brother machine?
- 37When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 38I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 39The ink cartridges run out very quickly. Is there any reason for that?
- 40Where can I get FaceFilter Studio and what can I do with this application?
- 41How do I know which Receive Mode to select?
- 42Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 43Why doesn't the machine answer when receiving a call?
- 44I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 45I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 46I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 47Paper size settings are unavailable when I print from OpenOffice (Linux)
- 48My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 49I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
