FAQs & Troubleshooting
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162 Results
- 1(Video) Load paper
- 2I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 3Jam Rear
- 4What is Brother iPrint&Scan?
- 5(Video) Replace Toner
- 6Load paper in the paper tray
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8Jam Tray (1)
- 9(Video) Unpack your Brother machine
- 10(Video) Connect the power cord
- 11Jam 2-sided
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Jam Inside (With Video Instructions)
- 14Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 15(Video) Load an Envelope (Manual Feed Slot)
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18(Video) Set up your Brother machine
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21The printer status is Offline or Paused.
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 24Can I print from or scan to Android™ Smartphone?
- 25Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 26Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 28I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 29Turn the Toner Save Mode on or off.
- 30The machine prints unexpectedly or it prints garbage.
- 31What can happen if the wrong paper is used in your machine.
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 35What kind of envelopes and labels are recommended for printing?
- 362-sided Disabled
- 37Toner Low or Prepare New Toner Cartridge
- 38Wrinkles or creases
- 39Replace Drum
- 40Protect your Brother machine against unauthorised access over the network
- 41Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 42Which connection can I use to print from or scan to my device (Android™) using the Brother iPrint&Scan?
- 43Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 44Change the printer driver settings (Windows/macOS)
- 45TONER ENDED
- 46Drum End Soon
- 47What is the recommended paper?
- 48Print on envelopes, labels or thick paper from the Manual feed slot
- 49Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 50I cannot find some options in the Print dialog box (macOS 11 or later)