FAQs & Troubleshooting

FAQs & Troubleshooting

Jam Rear

If a paper jam occurs behind the back cover, follow the steps below:


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  1. Open the front cover.
  2. Remove the toner cartridge and drum unit assembly from the machine.
  3. Open the back cover.

    Open Back Cover
  4. Pull the blue tabs at the left and right sides toward you to release the fuser cover.

    Release Fuser Cover
  5. Use both hands to gently pull the jammed paper out of the fuser unit.
    Pull the Jammed Paper
  6. Close the fuser cover. Make sure the blue tabs at the left and right sides lock into place.

    Close Fuser Cover
  7. Close the back cover until it locks in the closed position.

    If the paper is often jammed at the back of the machine, open the back cover and try printing documents.

  8. Reinstall the toner cartridge and drum unit assembly back into the machine.
  9. Close the front cover.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-L2320D, HL-L2360DN, HL-L2365DW

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