FAQs & Troubleshooting
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209 Results
- 116.04.2025I cannot print from my computer via USB.
- 216.04.2025I cannot print from my computer via network. (For Macintosh)
- 305.02.2025Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 413.12.2024How to identify your Operating System (OS).
- 524.10.2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 615.10.2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 710.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 827.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 908.06.2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1001.06.2023Delete print jobs from the print queue.
- 1111.05.2023Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 1226.04.2023Check the IP addresses of your PC and the Brother machine
- 1327.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1427.03.2023Change the printer driver settings (Windows/macOS)
- 1527.03.2023The printer status is Offline or Paused.
- 1624.03.2023Open the Status Monitor
- 1715.03.2023"Offline" appears on the Status Monitor.
- 1828.02.2023Verify the Brother machine connected to the Wired Network (For Windows)
- 1915.02.2023Verify the Brother machine connected to the Wireless Network (For Windows)
- 2015.02.2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2114.02.2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2219.12.2022Can I use non-Brother or third party supplies with the Brother machine?
- 2319.12.2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 2413.12.2022Change the length of time the machine will wait until it goes into Sleep Mode
- 2513.12.2022Print on both sides of the paper.
- 2607.11.2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 2707.11.2022Create the file for direct printing
- 2812.10.2022Can I print from DOS applications?
- 2930.08.2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3022.08.2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 3110.08.2022Print data directly from the USB flash memory drive
- 3209.08.2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3326.07.2022Configure the Brother machine for a wireless network with a USB or network cable using the Installation CD-ROM
- 3420.07.2022Uninstall the drivers. (Mac OS X 10.5)
- 3530.06.2022Check the Node Name of the Brother machine
- 3623.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3720.06.2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 3809.05.2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3920.04.2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4001.04.2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 4124.03.2022I cannot find some option in the Printing preferences. (For Windows)
- 4224.03.2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4317.03.2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4410.11.2021Open the Control Panel (For Windows)
- 4512.10.2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 4630.09.2021Uninstall the printer drivers (For Windows)
- 4719.03.2021I get a TS error when trying to print on a wireless network.
- 4827.01.2021Adjust color settings by using the custom setting in the printer driver
- 4927.01.2021I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 5016.07.2020Cannot print after a Windows 10 update (June 2020)