FAQs & Troubleshooting

FAQs & Troubleshooting

Check the IP addresses of your PC and the Brother machine

Follow the steps below to check the IP addresses of your PC and the Brother machine:

How to check the IP address of your PC




  1. (Windows 10)
    Click Start => (All apps =>) Windows System then choose Command Prompt.

    (Windows 8)
    1. On the Start screen, click DownArrow. If DownArrow is not on the Start screen, right-click somewhere on an empty spot, and then click, All Apps from the bar.
    2. Click Command Prompt.


    (Windows Me/ 2000/ XP/ Windows Vista and Windows 7)
    Click Start => All Programs (Programs for Windows 2000 Users) => Accessories then choose Command Prompt.

    (Windows 98)
    Click Start and choose MS DOS Prompt.
  2. Enter ipconfig. (C:\>ipconfig) and press Enter.
  3. Check the IP address and Subnet Mask.

    Check the IP address and Subnet Mask


  4. Enter exit (C:\>exit) and press Enter to close Command Prompt.



  1. Click Apple Menu and choose System Preferences...

    Click Apple Menu and select System Preferences
  2. Click Network.
    Click Network


  3. Click Advanced.
    Click Advanced


  4. Click TCP/IP and check the IPv4 Address and Subnet Mask.
    Check the IPv4 Address and Subnet Mask

Please make sure that the Subnet Mask is "".
If your Subnet Mask is different, please consult a network administrator to solve the problem. (This FAQ is not applicable for your network environment.)




How to check the IP address of your Brother machine


If your Brother machine was purchased Network Ready, then the IP address can be determined via the control panel of the Brother machine or by printing a Report Page which is called User Settings list or Network Configuration (Network Config) list. For more information on how to find the IP address on the control panel of the machine or print a Report Page, please refer to the User's Guide or Network User's Guide for your machine. The latest User's Guide or Network User's Guide is available in the Manuals section.

Once you checked both your PC and the Brother machines IP address, we recommend you check they are both correct and located in the same segmentation.

Please check the following points are applicable for both IP address.


  1. The address numbers shown in bold text should both be the same:

    PC IP address:
    Brother machine IP address:
  1. The end number is different and unique to each device and is between 2-254.
  2. The addresses are unique among all connected devices on your network environment.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

ADS-2600W, DCP-110C, DCP-7010, HL-1210W, HL-3040CN, HL-3070CW, MFC-210C, MFC-3240C, MFC-3820CN, MFC-425CN, MFC-5200C, MFC-5440CN, MFC-5460CN, MFC-620CN, MFC-7220, MFC-7420, MFC-7820N, MFC-8220, MFC-8820D, MFC-8840D, MFC-9160, MFC-9180, MFC-9420CN, MFC-9660, MFC-9880

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