FAQs & Troubleshooting
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209 Results
- 1Print on plain paper or bond paper from the Manual feed slot
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 4Reset the network settings to the factory default
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6What is Brother iPrint&Scan?
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Jam Rear
- 9Protect your Brother machine against unauthorised access over the network
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 12Can I print on transparencies e.g. for overhead projectors?
- 13Drum Error (Drum!)
- 14How can I configure my machine in a wireless network using SecureEasySetup™, Wi-Fi Protected Setup™ or AOSS™?
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Cannot print after a Windows 10 update (June 2020)
- 17The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 18I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 19Discover the MAC address of the Brother network card
- 20WT Box End Soon
- 21Drums End Soon/ Drum End Soon(X)
- 22What kind of paper can I use?
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Adjust color settings by using the custom setting in the printer driver
- 25The printer status is Offline or Paused.
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27Print on both sides of the paper.
- 28Configure the Brother machine for a wireless network with a USB or network cable using the Installation CD-ROM
- 29No Belt Unit
- 30No Paper
- 31The printer prints unexpectedly or it prints garbage data.
- 32I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003/2008 IPP. What should I do ?
- 33Jam Inside
- 34Can I print from DOS applications?
- 35My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 36Print on envelopes, labels or thick paper from the Manual feed slot
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 40Belt End Soon
- 41The paper is skewed when it's printed.
- 42No Waste Toner
- 43I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45Turn the Toner Save Mode on or off.
- 46Change the length of time the machine will wait until it goes into Sleep Mode
- 47What driver package format is supported by my Linux distribution?
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50Can I use AirPrint with my Brother machine?