FAQs & Troubleshooting
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165 Results
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The printer status is Offline or Paused.
- 5The printed letters are slanted, positioned incorrectly.
- 6The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 7I am using Windows. When I print a document, the printed page is blank. What should I do?
- 8Protect your Brother machine against unauthorised access over the network
- 9"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 10Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 11How can I change the printer settings?
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 15The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 16What is a "Generic PCL Driver"?
- 17How can I activate/deactivate the Toner Save Mode?
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 20The paper is skewed when it's printed.
- 21Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 22Printouts have wrinkles or creases.
- 23What is the printable area per page?
- 24Print on both sides of the paper.
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 27I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 28Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 29What kind of paper can I use?
- 30Can I print from DOS applications?
- 31What can happen if the wrong paper is used in your machine.
- 32What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 33What is the BRAdmin Professional software used for?
- 34Cannot print after a Windows 10 update (June 2020)
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37Change the printer driver settings (Windows/macOS)
- 38Printouts have a curl or wave.
- 39Can I use non-Brother or third party supplies with the Brother machine?
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41What are the expected yields of the consumables?
- 42What is the recommended paper?
- 43Uninstall printer drivers (Linux)
- 44"Offline" appears on the Status Monitor.
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46What driver package format is supported by my Linux distribution?
- 47I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 48Can I use AirPrint with my Brother machine?
- 49How to identify your Operating System (OS).
- 50I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)