FAQs & Troubleshooting
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- 1The error message "Unexpected file format" appears or your embroidery pattern or image cannot be opened.
- 2When I sew an embroidery pattern design exported as DST format in PE-DESIGN, how do I specify whether or not the jump stitches are cut on the embroidery machine of the Innov-is series?
- 3I tried to import a svg (Scalable Vector Graphics) file to the design page, but the imported data appeared as the data filled in one color on the design page.
- 4Embroidery (.PES) files are not displayed as thumbnails in File Explorer. (Windows 8/8.1)
- 5Embroidery
- 6Embroidery (PES) files are not displayed as thumbnails in Windows Explorer. (Windows 7 and Windows Vista)
- 7Precautions for using the "PE-DESIGN Software Key"
- 8When trying to upgrade from an older version, the message "Cannot connect to the Internet." or "The server could not be connected to. Wait a while, and then try connecting again." appeared and "PEDESIGN Software Key" could not be upgraded.
- 9Why can't I import some embroidery files correctly?
- 10Fabrics and stabilizer material for embroidery
- 11Windows does not start when you turn on the computer with the PE-DESIGN Software Key plugged into the USB port of the computer.
- 12New Features of PE-DESIGN 10
- 13What is the difference between PE-DESIGN 10 and PE-DESIGN NEXT?
- 14Can I open multiple embroidery files and edit them at the same time?
- 15When I need to open an image file that will be converted into the embroidery pattern in Design Center, should the original image be in color or does it need to be black and white?
- 16Is PE-DESIGN compatible with Microsoft Windows on an Intel-based Mac computer installed using Boot Camp?
- 17In the Design Center, I tried to set the thread color and sew type. When clicking the enclosed region where I want to apply the sewing attributes, the sewing attributes were also applied to other regions wrongly.
- 18Is the stitch count recalculated in the program when a design is changed from its original size?
- 19I got a "*.PES" file from a friend, but the characters (TTF) in the pattern are different from the characters my friend used in the pattern.
- 20Do you have a PE-Design for Mac?
- 21I've heard that it's possible to create an embroidery pattern from various types of fonts in a PC using PE-Design.
- 22What is the difference between PE-Design and PED-Basic?
- 23I can't create a clear embroidery data from a photo or an image/character that have a shading of color, using the Auto Punch function.
- 24I tried to install PE-DESIGN or remove PE-DESIGN again and again, but I failed it.
- 25After uninstalling PE-DESING software, only the background image is displayed on the screen.
- 26The message "No PE-DESIGN Software Key is connected. Please connect a PE-DESIGN Software Key." appeared.
- 27Why can't I select the 110 mm x 110 mm Design Page Size?
- 28Why doesn't PE-DESIGN run properly on a Macintosh Virtual PC system?
- 29I'm trying to create an embroidery pattern from an image scanned from a magazine etc. using the Auto Punch function. What should I do to erase a background in the image?