FAQs & Troubleshooting
Popular |
64 Results
- 1Change the paper settings. (Using DSmobileCapture)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How to identify your Operating System (OS).
- 4Change the image settings. (Using DSmobileCapture)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6What driver package format is supported by my Linux distribution?
- 7Calibrate your scanner.
- 8I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 9Can I print from or scan to Android™ Smartphone?
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 12Paper suitable for scanning
- 13Loading the Carrier Sheet.
- 14I cannot install the scanner drivers.
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 17Cannot find the scanner (Error Code 2019: Initialization Failed)
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19I do not have or lost the black and white calibration sheet.
- 20Uninstall the scanner drivers (OS X 10.10 or greater).
- 21Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 22My scanner is connected but it will not feed my document or do anything else.
- 23My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 24The scanned image is skewed.
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26Important points for specifying the scan area (Linux)
- 27Scan a document longer than 35.6 cm (14 inches).
- 28I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 29Uninstall the Button Manager (Windows).
- 30Check the firmware version.
- 31Duplex scanning cannot be performed.
- 32Bleed-through is seen in the scanned image.
- 33Colors in the scanned image are dark.
- 34The scan quality is poor.
- 35Operation system return error
- 36Driver busy
- 37When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 38The cover of the manual document feeder is open.
- 39Configure the Scan to Email Feature (Linux)
- 40Uninstall Scan-key-tool. (Linux)
- 41Pre-Required Procedures (Linux)
- 42Install Presto!® PageManager® onto Windows 10.
- 43My scanned image is missing.
- 44Clean the inside of the machine.
- 45Scan using XSane or GIMP (Linux)
- 46The scanned documents are put into the incorrect order. (macOS)
- 47Command List of brscan. (Linux)
- 48Delete a network scanner entry. (Linux)
- 49Uninstall the scanner driver. (Linux)
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)