FAQs & Troubleshooting
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- 1Loading the Carrier Sheet.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The scan speed is too slow.
- 4My scanner gets warm.
- 5I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 6Change the image settings. (Using DSmobileCapture)
- 7OCR feature does not work.
- 8Operation system return error
- 9How to identify your Operating System (OS).
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Can I print from or scan to Android™ Smartphone?
- 13Uninstall the scanner drivers (OS X 10.10 or greater).
- 14Command List of brscan. (Linux)
- 15I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 16Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 17My scanned image is missing.
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19I do not have or lost the black and white calibration sheet.
- 20Calibration failed. Please reboot the machine.
- 21When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 22My scanner is connected but it will not feed my document or do anything else.
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Delete a network scanner entry. (Linux)
- 25Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 26Install Presto!® PageManager® onto Windows 10.
- 27Install PaperPort™ 12SE onto Windows 10.
- 28Install Presto!® BizCard® onto Windows 10.
- 29I cannot install the scanner drivers.
- 30Bleed-through is seen in the scanned image.
- 31Driver busy
- 32Calibrate your scanner.
- 33I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 34A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 35Uninstall the scanner driver (Windows).
- 36The scanned documents are put into the incorrect order. (macOS)
- 37Important points for specifying the scan area (Linux)
- 38Uninstall the scanner driver. (Linux)
- 39Uninstall Scan-key-tool. (Linux)
- 40Pre-Required Procedures (Linux)
- 41Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 42Windows 10 Support Information
- 43Uninstall the Button Manager (Windows).
- 44Duplex scanning cannot be performed.
- 45Change the paper settings. (Using DSmobileCapture)
- 46The scan quality is poor.
- 47My scanner does not turn on.
- 48Paper suitable for scanning
- 49My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 50The cover of the manual document feeder is open.