FAQs & Troubleshooting
 |
Popular |
64 Results
- 1How to identify your Operating System (OS).
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Change the image settings. (Using DSmobileCapture)
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5Check the firmware version.
- 6Loading the Carrier Sheet.
- 7Cannot find the scanner (Error Code 2019: Initialization Failed)
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9What driver package format is supported by my Linux distribution?
- 10Change the paper settings. (Using DSmobileCapture)
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12Configure the Scan to Email Feature (Linux)
- 13Pre-Required Procedures (Linux)
- 14Calibrate your scanner.
- 15Uninstall the scanner drivers (OS X 10.10 or greater).
- 16Scan using XSane or GIMP (Linux)
- 17Command List of brscan. (Linux)
- 18Delete a network scanner entry. (Linux)
- 19Important points for specifying the scan area (Linux)
- 20Uninstall the scanner driver. (Linux)
- 21Uninstall Scan-key-tool. (Linux)
- 22I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 23Uninstall the Button Manager (Windows).
- 24I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 25The scan speed is too slow.
- 26Operation system return error
- 27I do not have or lost the black and white calibration sheet.
- 28Paper suitable for scanning
- 29My scanner is connected but it will not feed my document or do anything else.
- 30Can I print from or scan to Android™ Smartphone?
- 31Windows 10 Support Information
- 32Scan a document longer than 35.6 cm (14 inches).
- 33I cannot install the scanner drivers.
- 34A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 35Clean the inside of the machine.
- 36Uninstall the scanner driver (Windows).
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38The scanned documents are put into the incorrect order. (macOS)
- 39Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 40I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 41Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 42Install Presto!® PageManager® onto Windows 10.
- 43Install PaperPort™ 12SE onto Windows 10.
- 44Install Presto!® BizCard® onto Windows 10.
- 45Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 46Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 47Duplex scanning cannot be performed.
- 48The file size is too large.
- 49Bleed-through is seen in the scanned image.
- 50The scanned image is skewed.
