FAQs & Troubleshooting
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63 Results
- 1Install Presto!® PageManager® onto Windows 10.
- 2My scanner gets warm.
- 3Paper suitable for scanning
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Change the paper settings. (Using DSmobileCapture)
- 6I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 7Cannot find the scanner (Error Code 2019: Initialization Failed)
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10Operation system return error
- 11When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 12How to identify your Operating System (OS).
- 13Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 14Change the image settings. (Using DSmobileCapture)
- 15The scan speed is too slow.
- 16My scanner is connected but it will not feed my document or do anything else.
- 17What driver package format is supported by my Linux distribution?
- 18Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 19Check the firmware version.
- 20OCR feature does not work.
- 21I do not have or lost the black and white calibration sheet.
- 22Can I print from or scan to Android™ Smartphone?
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Pre-Required Procedures (Linux)
- 25I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 26Uninstall the scanner driver (Windows).
- 27The scanned documents are put into the incorrect order. (macOS)
- 28Command List of brscan. (Linux)
- 29Important points for specifying the scan area (Linux)
- 30Install Presto!® BizCard® onto Windows 10.
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32My computer does not recognize the scanner when it is connected via the USB cable.
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34Calibrate your scanner.
- 35Uninstall Scan-key-tool. (Linux)
- 36Windows 10 Support Information
- 37My scanned image is missing.
- 38My scanner does not turn on.
- 39A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41Configure the Scan to Email Feature (Linux)
- 42Uninstall the scanner driver. (Linux)
- 43I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 44Scan a document longer than 35.6 cm (14 inches).
- 45Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 46The file size is too large.
- 47Loading the Carrier Sheet.
- 48I cannot install the scanner drivers.
- 49Bleed-through is seen in the scanned image.
- 50The scanned image is skewed.