FAQs & Troubleshooting
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63 Results
- 1Change the paper settings. (Using DSmobileCapture)
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3What driver package format is supported by my Linux distribution?
- 4The scan speed is too slow.
- 5When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 6Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 7I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 10I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 11The file size is too large.
- 12OCR feature does not work.
- 13My scanner is connected but it will not feed my document or do anything else.
- 14How to identify your Operating System (OS).
- 15Command List of brscan. (Linux)
- 16Driver busy
- 17Calibrate your scanner.
- 18Install Presto!® PageManager® onto Windows 10.
- 19Install PaperPort™ 12SE onto Windows 10.
- 20Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 21Loading the Carrier Sheet.
- 22I do not have or lost the black and white calibration sheet.
- 23Can I print from or scan to Android™ Smartphone?
- 24Uninstall Scan-key-tool. (Linux)
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26Colors in the scanned image are dark.
- 27I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Configure the Scan to Email Feature (Linux)
- 30Scan using XSane or GIMP (Linux)
- 31Delete a network scanner entry. (Linux)
- 32Uninstall the scanner driver. (Linux)
- 33Pre-Required Procedures (Linux)
- 34Change the image settings. (Using DSmobileCapture)
- 35I cannot install the scanner drivers.
- 36Cannot find the scanner (Error Code 2019: Initialization Failed)
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38Paper suitable for scanning
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40The scanned documents are put into the incorrect order. (macOS)
- 41Important points for specifying the scan area (Linux)
- 42Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 43The scan quality is poor.
- 44Scan a document longer than 35.6 cm (14 inches).
- 45Check the firmware version.
- 46My scanned image is missing.
- 47My computer does not recognize the scanner when it is connected via the USB cable.
- 48My scanner does not turn on.
- 49Operation system return error
- 50Calibration failed. Please reboot the machine.