FAQs & Troubleshooting
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63 Results
- 1Install Presto!® PageManager® onto Windows 10.
- 2Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Check the firmware version.
- 5Change the paper settings. (Using DSmobileCapture)
- 6Loading the Carrier Sheet.
- 7The scan speed is too slow.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Change the image settings. (Using DSmobileCapture)
- 11Paper suitable for scanning
- 12My scanner is connected but it will not feed my document or do anything else.
- 13Calibration failed. Please reboot the machine.
- 14I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 15What driver package format is supported by my Linux distribution?
- 16Windows 10 Support Information
- 17I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 18Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 19Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 20My scanner gets warm.
- 21Cannot find the scanner (Error Code 2019: Initialization Failed)
- 22Driver busy
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24I do not have or lost the black and white calibration sheet.
- 25Can I print from or scan to Android™ Smartphone?
- 26A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 27Uninstall the scanner drivers (Mac OS X 10.6 or greater).
- 28Scan using XSane or GIMP (Linux)
- 29Uninstall the scanner driver. (Linux)
- 30Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 31Scan a document longer than 35.6 cm (14 inches).
- 32Uninstall the Button Manager (Windows).
- 33Colors in the scanned image are dark.
- 34My scanned image is missing.
- 35My scanner does not turn on.
- 36Calibrate your scanner.
- 37My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 38The cover of the manual document feeder is open.
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40Configure the Scan to Email Feature (Linux)
- 41The scanned documents are put into the incorrect order. (macOS)
- 42Command List of brscan. (Linux)
- 43Delete a network scanner entry. (Linux)
- 44Important points for specifying the scan area (Linux)
- 45Uninstall Scan-key-tool. (Linux)
- 46Pre-Required Procedures (Linux)
- 47I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 48Install PaperPort™ 12SE onto Windows 10.
- 49Install Presto!® BizCard® onto Windows 10.
- 50I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
