FAQs & Troubleshooting
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63 Results
- 1Change the image settings. (Using DSmobileCapture)
- 2Loading the Carrier Sheet.
- 3Operation system return error
- 4Cannot find the scanner (Error Code 2019: Initialization Failed)
- 5Clean the inside of the machine.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7The scan quality is poor.
- 8The scan speed is too slow.
- 9Paper suitable for scanning
- 10Calibrate your scanner.
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 13Check the firmware version.
- 14Change the paper settings. (Using DSmobileCapture)
- 15OCR feature does not work.
- 16My scanner gets warm.
- 17I do not have or lost the black and white calibration sheet.
- 18When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 21Configure the Scan to Email Feature (Linux)
- 22The scanned documents are put into the incorrect order. (macOS)
- 23Uninstall Scan-key-tool. (Linux)
- 24Install Presto!® PageManager® onto Windows 10.
- 25Scan a document longer than 35.6 cm (14 inches).
- 26The file size is too large.
- 27I cannot install the scanner drivers.
- 28The scanned image is skewed.
- 29My scanned image is missing.
- 30My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 31A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 32Uninstall the scanner drivers (OS X 10.10 or greater).
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34What driver package format is supported by my Linux distribution?
- 35Scan using XSane or GIMP (Linux)
- 36Command List of brscan. (Linux)
- 37Delete a network scanner entry. (Linux)
- 38Important points for specifying the scan area (Linux)
- 39Uninstall the scanner driver. (Linux)
- 40Pre-Required Procedures (Linux)
- 41Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 42I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 43Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 44Install PaperPort™ 12SE onto Windows 10.
- 45Install Presto!® BizCard® onto Windows 10.
- 46Windows 10 Support Information
- 47I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 48Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 49Uninstall the Button Manager (Windows).
- 50I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
