FAQs & Troubleshooting
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63 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 5I do not have or lost the black and white calibration sheet.
- 6How to identify your Operating System (OS).
- 7I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 8My scanner gets warm.
- 9What driver package format is supported by my Linux distribution?
- 10I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 11Change the paper settings. (Using DSmobileCapture)
- 12Operation system return error
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Install Presto!® PageManager® onto Windows 10.
- 16Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 17Change the image settings. (Using DSmobileCapture)
- 18Cannot find the scanner (Error Code 2019: Initialization Failed)
- 19Loading the Carrier Sheet.
- 20The scan speed is too slow.
- 21Paper suitable for scanning
- 22When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 23Check the firmware version.
- 24I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 25Uninstall the Button Manager (Windows).
- 26OCR feature does not work.
- 27My scanner is connected but it will not feed my document or do anything else.
- 28Can I print from or scan to Android™ Smartphone?
- 29Uninstall the scanner drivers (OS X 10.10 or greater).
- 30Delete a network scanner entry. (Linux)
- 31Scan a document longer than 35.6 cm (14 inches).
- 32Uninstall the scanner driver (Windows).
- 33Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 34Install PaperPort™ 12SE onto Windows 10.
- 35Install Presto!® BizCard® onto Windows 10.
- 36My computer does not recognize the scanner when it is connected via the USB cable.
- 37Clean the inside of the machine.
- 38Configure the Scan to Email Feature (Linux)
- 39Important points for specifying the scan area (Linux)
- 40Uninstall the scanner driver. (Linux)
- 41I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 42Windows 10 Support Information
- 43I cannot install the scanner drivers.
- 44Driver busy
- 45Calibration failed. Please reboot the machine.
- 46The cover of the manual document feeder is open.
- 47A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 48Scan using XSane or GIMP (Linux)
- 49The scanned documents are put into the incorrect order. (macOS)
- 50Uninstall Scan-key-tool. (Linux)