FAQs & Troubleshooting
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- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Load paper in the paper tray
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9What is Brother iPrint&Scan?
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 12Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 13Can I print from or scan to Android™ Smartphone?
- 14The scanner cover support has come off. (With Video Instructions)
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 17I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 18Unable to Print 5X
- 19How do I know which side up my photo paper should be in the tray?
- 20Paper Jam
- 21Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 22I'm using Macintosh. What is the PreScan option used for?
- 23I cannot install the driver when using the Driver Install Tool. (Linux)
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26Is there any way to reduce Ink consumption?
- 27Printing/ Scanning with a mobile device
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30Print a web page from iPrint&Scan when using an Android™ mobile device.
- 31What is AirPrint?
- 32Scan a document and e-mail it as an attachment (For Macintosh)
- 33Locate files scanned with ControlCenter2 (For Macintosh)
- 34Where can I find the ink cartridges for my new Brother machine?
- 35Cannot Detect
- 36I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 39I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 40Improve poor print quality.
- 41The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 42What is the BRAdmin Professional software used for?
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 45I still receive the error message "Paper Jam" after I removed the jammed paper.
- 46Install Starter Ink
- 47Scan a document and e-mail it as an attachment using the SCAN button on my Brother machine
- 48The printer status is Offline or Paused.
- 49I can print but cannot scan via network. (For Windows)
- 50Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)