FAQs & Troubleshooting
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247 Results
- 1The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Paper Jam
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 15I still receive the error message "Paper Jam" after I removed the jammed paper.
- 16Can I print from or scan to Android™ Smartphone?
- 17Printing/ Scanning with a mobile device
- 18I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22The scanner cover support has come off. (With Video Instructions)
- 23Load paper in the paper tray
- 24Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 25I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 26Load envelopes
- 27Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 28What is Brother iPrint&Scan?
- 29Unable to Print 7X
- 30Locate files scanned with ControlCenter2 (For Macintosh)
- 31Ink Low
- 32I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 33What driver package format is supported by my Linux distribution?
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35How do I know which side up my photo paper should be in the tray?
- 36Cannot Detect
- 37I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 38Is my Brother machine compatible with Windows Vista?
- 39Improve poor print quality.
- 40Add your Brother machine with AirPrint (macOS)
- 41I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Scan from the Brother iPrint&Scan application using Windows Phone.
- 44After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 45The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 46How to identify your Operating System (OS).
- 47Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 48I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 49Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 50The edge of glossy paper is smudged.