FAQs & Troubleshooting
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266 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3What is Brother iPrint&Scan?
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Can I print from or scan to Android™ Smartphone?
- 7Jam Inside
- 8Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 9Printouts have wrinkles.
- 10I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 16What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Cannot print after a Windows 10 update (June 2020)
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 23Adjust color settings by using the custom setting in the printer driver
- 24Change the printer driver settings (Windows/macOS)
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26Scan and save a document in PDF format (Scan to File)
- 27When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 28I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 29Print on envelopes, labels or thick paper from the Manual feed slot
- 30Print on plain paper or bond paper from the Manual feed slot
- 31My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 32No Belt Unit
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34Which E-mail packages are compatible with ControlCenter3?
- 35When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 36What kind of memory can I use?
- 37When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 38Reset the network settings to the factory default (video instructions available)
- 39What is the BRAdmin Professional software used for?
- 40What driver package format is supported by my Linux distribution?
- 41When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 42Windows 10 Support Information
- 43Protect your Brother machine against unauthorised access over the network
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45Scan from the Brother iPrint&Scan application using Windows Phone.
- 46Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 47Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 48Can I use AirPrint with my Brother machine?
- 49Locate files scanned with ControlCenter3 (For Windows)
- 50Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?