FAQs & Troubleshooting
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266 Results
- 1Cannot print after a Windows 10 update (June 2020)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5What is Brother iPrint&Scan?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10Printouts are curled or wavy.
- 11Turn the Toner Save Mode on or off.
- 12Jam Inside
- 13Print on envelopes, labels or thick paper from the Manual feed slot
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15What driver package format is supported by my Linux distribution?
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 18Can I use AirPrint with my Brother machine?
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 21I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 22When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 23Reset the network settings to the factory default (video instructions available)
- 24I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 25Locate files scanned with ControlCenter3 (For Windows)
- 26Change the printer driver settings (Windows/macOS)
- 27A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 28The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 29Can I print from or scan to Android™ Smartphone?
- 30I updated the Web BRAdmin and cannot enable the logging function.
- 31When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 32Replace Toner
- 33When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 34What is the difference between the toner cartridge and the drum unit?
- 35I'm having a problem with the print quality. How can I solve it?
- 36I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 37My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 38Open the Control Panel (For Windows)
- 39The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 40Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 41How to identify your Operating System (OS).
- 42Adjust color settings by using the custom setting in the printer driver
- 43The printer status is Offline or Paused.
- 44No Paper
- 45Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 46When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 47Uninstall the drivers. (Mac OS X 10.5)
- 48Printouts have wrinkles.
- 49What is the BRAdmin Professional software used for?
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)