FAQs & Troubleshooting
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175 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 3The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 4Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 5I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 6Change the printer driver settings (Windows/macOS)
- 7What driver package format is supported by my Linux distribution?
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 10When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 11ControlCenter3 displays a blank screen at startup (Windows)
- 12Open the Status Monitor
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 15I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 16Uninstall the scanner driver. (Linux)
- 17How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 18Delete print jobs from the print queue.
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 22Locate files scanned with ControlCenter3 (For Windows)
- 23The printer status is Offline or Paused.
- 24I am using Windows. When I print a document, the printed page is blank. What should I do?
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 26Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 27Which E-mail packages are compatible with ControlCenter3?
- 28How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 29Configure the Scan to Email Feature (Linux)
- 30The downloaded driver's name is different from my machine's name. (Linux)
- 31Configure scan settings without administrator privileges (Linux)
- 32I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 33When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 34How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 35Can I print from or scan to Android™ Smartphone?
- 36I cannot print from my computer via USB.
- 37Scan and save a document in PDF format (Scan to File)
- 38How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 39The keys on the control panel do not respond.
- 40I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 41Pre-Required Procedures (Linux)
- 42Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 43I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 44"Offline" appears on the Status Monitor.
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 47Can I use AirPrint with my Brother machine?
- 48How to identify your Operating System (OS).
- 49I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 50Locate files scanned with ControlCenter2 (For Macintosh)