FAQs & Troubleshooting
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288 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2Scan and save a document in PDF format (Scan to File)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Paper Jam
- 5The printer status is Offline or Paused.
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10Replace Ink
- 11What is Brother iPrint&Scan?
- 12Can I print from or scan to Android™ Smartphone?
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 15Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 16Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 17The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 18Where can I get FaceFilter Studio and what can I do with this application?
- 19When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 20When I print, the pages are smudged with ink. What should I do?
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22How do I load envelopes into my machine?
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 27I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 28Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 29Where is the USB port on the machine?
- 30I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 31Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 32I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 33I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 34I want to print using CUPS while keeping SELinux enabled. (Linux)
- 35Windows 10 Support Information
- 36Protect your Brother machine against unauthorised access over the network
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 38Scan from the Brother iPrint&Scan application using Windows Phone.
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 41The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 42Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 43Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 44Windows 7 Support Information
- 45I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 46I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 47I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 48I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 49When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 50Set up your Brother machine on a wireless network.