FAQs & Troubleshooting
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194 Results
- 1How do I load paper?
- 2Delete print jobs from the print queue.
- 3Locate files scanned with ControlCenter3 (For Windows)
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5What driver package format is supported by my Linux distribution?
- 6Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 7How do I clean the Scanner to improve the copy quality?
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Can I print using only the black ink cartridge when the Color cartridges have run out?
- 10One or more of my colors are not printing (blank). What can I do?
- 11I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 12Configure and use the Scan Key Tool (Linux)
- 13Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 14Scan a document from the Windows Vista Photo Gallery
- 15Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 16Uninstall the drivers. (Mac OS X 10.5)
- 17Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 18When I print images, the quality is not good (Linux)
- 19Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 20Print command (LPR) (Linux)
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22Is my Brother machine compatible with Windows Vista?
- 23Where is the USB port on the machine?
- 24I cannot scan when using SELinux (Security-Enhanced Linux)
- 25I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 26Windows 10 Support Information
- 27Can I print from or scan to Android™ Smartphone?
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29Scan and save a document in PDF format (Scan to File)
- 30Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 31How do I replace the Ink Cartridge?
- 32I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 33I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 34How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 35Print command (cupswrapper) (Linux)
- 36I am unable to print from a client PC to a printer on a print server. (Linux)
- 37Can I use AirPrint with my Brother machine?
- 38I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 39The printer status is Offline or Paused.
- 40Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 41Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 42Where can I get FaceFilter Studio and what can I do with this application?
- 43I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 44Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 45When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 46Improve poor print quality.
- 47I cannot install the driver when using the Driver Install Tool. (Linux)
- 48I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 49Cannot print after a Windows 10 update (June 2020)
- 50The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)