FAQs & Troubleshooting
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91 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 3"Multifeed detection" or "Multifeed Detection Error"
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7What is Brother iPrint&Scan?
- 8Install BRAdmin Professional 3
- 9Your Scanner Cannot Be Detected on the Network During Installation
- 10Can not scan a long document.
- 11Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 12Duplex (two-sided) scan
- 13Unusable Device
- 14What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 15I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 16"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 19Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 20The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 21Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 22I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 23Check your machine's IP Address or Node Name
- 24Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 25The scan result of thick documents is enlarged or its bottom part is cut off.
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 30(Video) Update the Driver or Firmware for your Brother machine
- 31Your Brother Machine Cannot Scan over the Network
- 32My Brother machine is unresponsive.
- 33Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 34The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 35Enable the Brother machine's network interface.
- 36My Brother machine could not be found over the network when I installed drivers on my computer.
- 37How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39Paper suitable for scanning
- 40Replace Pick up roller
- 41How to identify your Operating System (OS).
- 42Scan Unable
- 43Discover the MAC address of the Brother network card.
- 44Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46The scanning speed is slow when scanning from my machine. (Windows)
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 49Where can I download Brother iPrint&Scan application for Mac?
- 50"ControlCenter needs to be updated." - macOS 10.15 Catalina