FAQs & Troubleshooting
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88 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 3Duplex (two-sided) scan
- 4Configuring frequently-used scan settings on your computer.
- 5"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 6Load Documents
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8Can not scan a long document.
- 9Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 10Your Scanner Cannot Be Detected on the Network During Installation
- 11What is Brother iPrint&Scan?
- 12Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Paper suitable for scanning
- 15Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 16My Brother machine could not be found over the network when I installed drivers on my computer.
- 17Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 18Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 19How to identify your Operating System (OS).
- 20I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 21Document Jam
- 22Reset the network settings to the factory default.
- 23What is the default password for my Brother machine?
- 24Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 25A gray line or margin appears on the side of the scanned document.
- 26Access Web Based Management
- 27I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 28Service Call
- 29"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 30If You Want to Check that Your Network Devices are Working Correctly
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34Open the Control Panel (For Windows)
- 35Replace Pick up roller
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37Change the brscan5 scan settings using XSane (Linux)
- 38Install BRAdmin Professional 3
- 39Enable or disable the Brother machine's USB interface.
- 40I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 41Install PaperPort™ 12SE / 14SE (Windows)
- 42When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 43Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 44"Multifeed detection" or "Multifeed Detection Error"
- 45Discover the MAC address of the Brother network card.
- 46Check your machine's IP Address or Node Name
- 47Where can I download Brother iPrint&Scan application for Mac?
- 48I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 49The scan result of thick documents is enlarged or its bottom part is cut off.
- 50Enable the Brother machine's network interface.