FAQs & Troubleshooting
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145 Results
- 1P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 2Some of the print options in OpenOffice do not work. (Linux®)
- 3The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 4Is data created in other applications compatible with P-touch Editor 5.1 for Mac?
- 5How can I print data directly from Access 2010?
- 6How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 7Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 8Share your printer in Windows 7 in a network-shared environment.
- 9Suddenly my print server stopped printing.
- 10A different IP address is assigned every time the product is booted.
- 11While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 12How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 13The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 14How do I print with continuous half cut? (Crack and peel)
- 15My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 16I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 17I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 18How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)
- 19The tape got jammed or stuck in the printer.
- 20I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 21Can I print from any software other than P-touch Editor? (for Windows)
- 22When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 23How can I use the Sequential Numbering Feature? (P-touch Editor 3.2 for Mac)
- 24Printing is not possible. (P-touch Editor 5.0 for Mac)
- 25How can I print vertical labels? (P-touch Editor 3.2 for Mac)
- 26The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 27Where can I find my Brother printer's serial number?
- 28How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 29How can I eliminate the 25mm piece of tape that is produced prior to every label printed?
- 30How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 31I have an occasional printing problem.
- 32P-touch Editor crashes when I open it on my Mac.
- 33I cannot save the edited text file. (Linux®)
- 34Print free-length labels with the set length (Linux®)
- 35Adding a custom media size for continuous tape / roll (Linux®)
- 36I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 37How to open the Devices and Printers window
- 38How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 39Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 40Can I directly operate my printer from a self-developed application software and print a label?
- 41I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 42How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 43I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 44The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 45How do I uninstall the printer driver?
- 46The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 47I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?
- 48How to delete the registry information and files related to the printer driver
- 49How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 50How to identify your Operating System (OS) for Windows or Mac