FAQs & Troubleshooting
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88 Results
- 1When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 2I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 3Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 4What Android™ mobile application can I use?
- 5The print quality is poor, and the image is too light or dark.
- 6(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 9How do I connect the printer and my mobile device via Bluetooth®?
- 10How do I uninstall the printer driver?
- 11Where can I find my Brother printer's serial number?
- 12How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 13How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 14Uninstalling the printer driver (Linux®)
- 15How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 16This printer is not detected when establishing a Bluetooth® connection.
- 17How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 18I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19How do I create and transfer templates? (for Mac)
- 20How to install Brother software on a computer not connected to the Internet
- 21How do I connect my computer to the printer using the Wireless Direct mode?
- 22The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 23What iOS mobile application can I use?
- 24What is the JPEG printing and how can I use it?
- 25How to identify the printer's firmware version
- 26Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 27(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 28How to delete the registry information and files related to the printer driver
- 29What is the Label List? (P-touch Editor 5.x for Windows)
- 30Printing is not possible. (USB connection)
- 31The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 32Where can I download the latest P-touch Editor for Mac?
- 33A security warning appears when accessing Web Based Management via HTTPS.
- 34Installing the CUPS wrapper/LPR printer driver (Linux®)
- 35How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 36How do I clean the platen roller?
- 37(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 38How to identify your Operating System (OS) for Windows or Mac
- 39I cannot connect my printer to a Windows 11 computer via USB.
- 40The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 41This printer is not detected when establishing a Wi-Fi® connection.
- 42How do I connect the printer to my computer via Wi-Fi®?
- 43(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 44What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 45How to charge the rechargeable Li-ion battery
- 46How do I transfer label templates with P-touch Transfer Express?
- 47How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 48How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 49The printer does not turn on, so I cannot print.
- 50I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)