FAQs & Troubleshooting
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125 Results
- 1Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 2What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 3The print quality is poor, and the image is too light or dark.
- 4How do I turn the printer off?
- 5What is the Label List? (P-touch Editor 5.x for Windows)
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 8The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 9Printing from a Windows PC or Mac
- 10Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 11I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 12This printer is not detected when establishing a Bluetooth® connection.
- 13What is the JPEG printing and how can I use it?
- 14The error message "Failed to send the command. Check that the correct model is connected and that the printer is correctly connected and turned on." appears.
- 15The error message "Failed to acquire the current settings. The parameters will be set to their default settings." appears.
- 16How do I transfer templates to the printer?
- 17Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 18The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 19The paper is jammed in the printer.
- 20How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 21I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 23How to connect to a DC power outlet (optional)
- 24How to install the rechargeable Li-ion battery (optional)
- 25I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 26Uninstalling the printer drivers (Linux®)
- 27How to install Brother software on a computer not connected to the Internet
- 28(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 29When printing using the optional roll printer case (PA-RC-001), gaps between lines may decrease or blurred characters may be printed.
- 30How do I connect the printer and my mobile device via Bluetooth®?
- 31How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 32Using the Printer Setting Tool (for Mac)
- 33How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 34The top margin is incorrect.
- 35How to identify the printer's firmware version
- 36The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 37How do I clean the platen roller?
- 38Paper does not move through the printer even though the motor is running.
- 39How to insert paper
- 40How to delete the registry information and files related to the printer driver
- 41How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 42I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 43Getting ready to use your printer.
- 44Can I print out the printer settings?
- 45How do I print from a computer or mobile device?
- 46What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 47How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 48I connected multiple printers of the same model to one computer but can only print from one of them.
- 49How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 50Paper moves through the printer, but nothing appears on the paper.