FAQs & Troubleshooting
![]() |
Popular |
391 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3How do I load paper?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Paper Jam
- 6Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 7Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Print using only the black ink cartridge when the Color cartridges have run out.
- 12I still receive the error message "Paper Jam" after I removed the jammed paper.
- 13How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 14The printer status is Offline or Paused.
- 15Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 16Can I use voice mail on the same line as my Brother machine?
- 17Document Jam
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20Unable to Scan AX
- 21Is my Brother machine compatible with Windows Vista?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26I cannot send a fax using PC-FAX (Windows 10)
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28Make copies on Ledger paper?
- 29Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 30How do I factory reset the network settings?
- 31Scan from the Brother iPrint&Scan application using Windows Phone.
- 32What is Brother iPrint&Scan?
- 33I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 34The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 35Loading paper in the manual feed slot.
- 36Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 37How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 38Set up my Brother machine to forward the received faxes to another location.
- 39I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 40Can I transfer faxes to the PC when my machine has a mechanical problem?
- 41Forward a fax to another fax machine when my machine has a mechanical problem.
- 42I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 43My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 44How do I load envelopes into my machine?
- 45How do I load paper in paper tray#2?
- 46Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47How do I know which receive mode to select?
- 48Unable to Print XX
- 49I cannot remove red-eye.
- 50I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?