FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/mfcj6710dw_all.jpg)
MFC-J6710DW
391 Results
1.
Can I print from and scan to iPhone, iPod touch and iPad?
2.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
3.
How do I load paper?
4.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
5.
Paper Jam
6.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
7.
Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
8.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
9.
Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
10.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
11.
Print using only the black ink cartridge when the Color cartridges have run out.
12.
I still receive the error message "Paper Jam" after I removed the jammed paper.
13.
How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
14.
The printer status is Offline or Paused.
15.
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
16.
Can I use voice mail on the same line as my Brother machine?
17.
Document Jam
18.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
19.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
20.
Unable to Scan AX
21.
Is my Brother machine compatible with Windows Vista?
22.
I cannot install Brother drivers on Debian 10 or later (Linux)
23.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
24.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
25.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
26.
I cannot send a fax using PC-FAX (Windows 10)
27.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
28.
Make copies on Ledger paper?
29.
Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
30.
How do I factory reset the network settings?