FAQs & Troubleshooting
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385 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3Replace Drum
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Delete print jobs from the print queue.
- 7Load paper in the paper tray
- 8I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 9Can I use voice mail on the same line as my Brother machine?
- 10Replace WT Box
- 11Toner scatter or toner stain
- 12What is Brother iPrint&Scan?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15Clean the scanner to improve the copy or fax quality (video instructions available)
- 16No Toner
- 17Can I print from DOS applications?
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 20Print both sides of paper or a booklet automatically
- 21Set up my Brother machine to forward the received faxes to another location.
- 22Curled or wavy
- 23White streaks or bands down the page
- 24Reset the network settings to the factory default (video instructions available)
- 25I'm using Macintosh. What is the PreScan option used for?
- 26Turn the Toner Save mode on or off
- 27I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 28Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 29When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 30I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 31Store numbers on my Brother machine for easy dialing from the PC.
- 32Store numbers on my Brother machine for easy dialing from the control panel.
- 33What is Distinctive Ring and how do I program it?
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 36The printer status is Offline or Paused.
- 37Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 38Jam Duplex
- 39Jam Inside
- 40Jam Tray 1 / Jam Tray 2
- 41All one color
- 42I cannot send a fax using PC-FAX (Windows 10)
- 43I cannot print using my Brother machine on a wireless network (Windows)
- 44Scan from the Brother iPrint&Scan application using Windows Phone.
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 47Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 49Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 50I cannot start ControlCenter4.