FAQs & Troubleshooting
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- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Scan and save a document in PDF format (Scan to File)
- 6I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 7Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 8How do I load paper in paper tray#2?
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11Print using only the black ink cartridge when the Color cartridges have run out.
- 12Load paper in the paper tray
- 13What driver package format is supported by my Linux distribution?
- 14A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 15I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 16Can I use voice mail on the same line as my Brother machine?
- 17Can I transfer faxes to the PC when my machine has a mechanical problem?
- 18How do I load envelopes into my machine?
- 19The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 22I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 23One or more of my colors are not printing (blank). What can I do?
- 24When I print, the pages are smudged with ink. What should I do?
- 25Replace Ink
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 28I cannot connect to the Active Directory running on Windows Server 2003 using the LDAP feature. The error message "Server Time-out" appears on the LCD. What should I do?
- 29Can my Brother machine print a report to verify a fax I sent was received?
- 30I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 31Scan from the Brother iPrint&Scan application using Windows Phone.
- 32Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 33The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 34The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 35Stop my Brother machine from automatically redialing a number.
- 36The edge of glossy paper is smudged.
- 37The printer status is Offline or Paused.
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39Can I connect to the Active Directory server using the LDAP feature?
- 40When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 41When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 42When I try to scan the A3/ Ledger size document using ScanSoft™ PaperPort™ 11SE, there is not "A3/ Ledger" in the paper size list. What should I do?
- 43The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 44I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 45I still receive the error message "Paper Jam" after I removed the jammed paper.
- 46Locate files scanned with ControlCenter2 (For Macintosh)
- 47Discover the MAC address of the Brother network card
- 48Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 49I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 50I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?