FAQs & Troubleshooting
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- 1I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 2The printer status is Offline or Paused.
- 3I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4When I print, the pages are smudged with ink. What should I do?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Scan and save a document in PDF format (Scan to File)
- 9Can I confirm that the FAX was sent correctly?
- 10Can I remotely access my Brother machine to listen to my voice messages and forward my faxes to another machine?
- 11Change the printer driver settings (Windows/macOS)
- 12Functions supported in the Windows 7 built-in drivers
- 13I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 14How do I factory reset the print server?
- 15How do I print on an envelope?
- 16What driver package format is supported by my Linux distribution?
- 17I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 18I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 19The edge of glossy paper is smudged.
- 20Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 21I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 22I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 23When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 24When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 25I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 26How do I know the current network configuration?
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Configure the Scan to Email Feature (Linux)
- 29Cannot print after a Windows 10 update (June 2020)
- 30I want to print using CUPS while keeping SELinux enabled. (Linux)
- 31Delete print jobs from the print queue.
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 34I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 35Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 36When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 37I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 38Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 39I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 40What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 41Why are my sent faxes always received with a black vertical line down the page?
- 42What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 43When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45I'm using Macintosh®. What are the settings in the Scanner window used for?
- 46The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 47Change the user interface of ControlCenter3
- 48I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 49Uninstall the drivers (Windows)
- 50Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).