FAQs & Troubleshooting
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143 Results
- 1How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 2Can I confirm that the FAX was sent correctly?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 5I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 7Can I reduce the size of a received fax on this machine?
- 8I'm using Macintosh®. What are the settings in the Scanner window used for?
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Change the printer driver settings (Windows/macOS)
- 12Can I print using only the black ink cartridge when the Color cartridges have run out?
- 13I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 16I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Delete print jobs from the print queue.
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20I cannot scan via USB. (Mac OS X)
- 21How do I replace the Ink Cartridge?
- 22When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 23When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 24I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 25I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 26I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 27Why can't I print when an ink cartridge is empty?
- 28I can receive a fax, but cannot receive a telephone call.
- 29Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 30Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 31The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 32The printer status is Offline or Paused.
- 33I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 34Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 35How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 36When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 37When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 38The keys on the control panel do not respond.
- 39Can I print a report that will show a listing of faxes I sent and received?
- 40How do I print the received faxes that are stored in memory? (Fax Storage)
- 41I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 42Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 43Uninstall the drivers. (Mac OS X 10.5)
- 44Where can I find the serial number for my unit?
- 45What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 46Why doesn't the machine answer when receiving a call?
- 47What does "MACHINE ERROR XX" mean?
- 48I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 49Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 50Cannot print after a Windows 10 update (June 2020)