FAQs & Troubleshooting
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139 Results
- 1What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Delete print jobs from the print queue.
- 6How do I factory reset the print server?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8The printer status is Offline or Paused.
- 9Does NC-2200w work with Windows Vista?
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11The printer makes a grinding or clicking sound.
- 12Can I print from DOS applications?
- 13What are the expected yields of the consumables?
- 14What is the printable area per page?
- 15What is the BRAdmin Professional software used for?
- 16How do I disable the APIPA protocol?
- 17How do I install additional memory?
- 18How do I clear paper jams?
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Install the built-in drivers (For Windows 8 and Windows 10)
- 21Can I print from or scan to Android™ Smartphone?
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 26All the lights are flashing together. Red Status and amber Paper, Toner, Drum lights are all flashing.
- 27I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 28Printouts have a curl or wave.
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30What do the LED indications mean?
- 31I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 32How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 33What is the recommended paper?
- 34The printed letters are slanted, positioned incorrectly.
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 37Lines appears across the page.
- 38What is APIPA?
- 39Cannot print after a Windows 10 update (June 2020)
- 40The driver installation finished successfully but I cannot print. (Linux)
- 41Download a file from the "Downloads" section and save it to Windows 8 computer.
- 42How to identify your Operating System (OS).
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 44Functions supported in the Windows 7 built-in drivers
- 45When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 46I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 47I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 48The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 49Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 50What is a "Generic PCL Driver"?