FAQs & Troubleshooting
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165 Results
- 1I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 5Cannot print after a Windows 10 update (June 2020)
- 6The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 7I am using Windows. When I print a document, the printed page is blank. What should I do?
- 8Can I use non-Brother or third party supplies with the Brother machine?
- 9Can I print from DOS applications?
- 10The printer status is Offline or Paused.
- 11The printed letters are slanted, positioned incorrectly.
- 12Print on both sides of the paper.
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 16Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19What driver package format is supported by my Linux distribution?
- 20I want to print using CUPS while keeping SELinux enabled. (Linux)
- 21Protect your Brother machine against unauthorised access over the network
- 22Open the Status Monitor
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 25Change the printer driver settings (Windows/macOS)
- 26Printouts have wrinkles or creases.
- 27What is the printable area per page?
- 28What is the BRAdmin Professional software used for?
- 29What is the recommended paper?
- 30Replace the toner cartridge
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32Open the Control Panel (For Windows)
- 33Use the Universal Printer Driver for PCL
- 34Verify the Brother machine connected to the Wired Network (For Macintosh)
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36What is the difference between the toner cartridge and the drum unit?
- 37The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39I cannot print from my computer via network. (For Macintosh)
- 40In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 41The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 42What kind of paper can I use?
- 43What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 44Where do I find the complete User's Guide?
- 45How can I activate/deactivate the Toner Save Mode?
- 46The downloaded driver's name is different from my machine's name. (Linux)
- 47Verify the Brother machine connected to the Wired Network (For Windows)
- 48I cannot print from my computer via USB.
- 49I cannot print from the printer in a network-shared environment when using Windows XP SP2 32 bit or Windows Vista 32 bit. What can I do?
- 50The BRAdmin Professional software is not able to locate the Brother machine on my network.