FAQs & Troubleshooting
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259 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6I still receive the error message "Paper Jam" after I removed the jammed paper.
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Paper Jam
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12No Paper Fed
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Can I print from or scan to Android™ Smartphone?
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 17Load paper in the paper tray
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20What is Brother iPrint&Scan?
- 21What is Brother Web Connect?
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24Install Starter Ink
- 25Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 26Replace Ink
- 27"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31What driver package format is supported by my Linux distribution?
- 32After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 33Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 34Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 35The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 36How do I know which side up my photo paper should be in the tray?
- 37Print using only the black ink cartridge when the Color cartridges have run out.
- 38Document Jam
- 39Load envelopes
- 40Easy Scan to E-mail
- 41Protect your Brother machine against unauthorised access over the network
- 42Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 43High Temperature
- 44What is the recommended paper?
- 45How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 46Wrong Ink Color
- 47Cannot Detect Ink Volume
- 48Print a web page from iPrint&Scan when using an Android™ mobile device.
- 49Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 50What is AirPrint?