FAQs & Troubleshooting
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- 1The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8No Paper Fed
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11I still receive the error message "Paper Jam" after I removed the jammed paper.
- 12Document Jam
- 13What is Brother Web Connect?
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17Load paper in the paper tray
- 18After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 19How do I know which side up my photo paper should be in the tray?
- 20Load envelopes
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22Cover is Open
- 23Paper Jam
- 24What is the recommended paper?
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 27My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 28When I print, the pages are smudged with ink.
- 29"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 30Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 31Protect your Brother machine against unauthorised access over the network
- 32What is Brother iPrint&Scan?
- 33Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 34Unable to Scan AX
- 35Can I print from or scan to Android™ Smartphone?
- 36The edge of glossy paper is smudged.
- 37Change the printer driver settings (Windows/macOS)
- 38No Ink Cartridge
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 41Install Starter Ink
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44How to identify your Operating System (OS).
- 45I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 46Out of Memory
- 47I cannot print using my Brother machine on a wireless network (Windows)
- 48How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 49Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 50Low Temperature