FAQs & Troubleshooting
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DCP-J752DW
259 Results
1.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
2.
What is Brother iPrint&Scan?
3.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
4.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
5.
Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
6.
Paper Jam
7.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
8.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
9.
The printer status is Offline or Paused.
10.
Add your Brother machine with AirPrint (macOS)
11.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
12.
I still receive the error message "Paper Jam" after I removed the jammed paper.
13.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
14.
Can I print from or scan to Android™ Smartphone?
15.
How do I know which side up my photo paper should be in the tray?
16.
No Paper Fed
17.
Print using only the black ink cartridge when the Color cartridges have run out.
18.
Document Jam
19.
Replace Ink
20.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
21.
Ink Absorber Full
22.
Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
23.
When I print, the pages are smudged with ink.
24.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
25.
Install Starter Ink
26.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
27.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
28.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
29.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
30.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)