FAQs & Troubleshooting
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DCP-J752DW
259 Results
1.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
3.
Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
4.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
5.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
6.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
7.
Can I print from and scan to iPhone, iPod touch and iPad?
8.
No Paper Fed
9.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
10.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
11.
I still receive the error message "Paper Jam" after I removed the jammed paper.
12.
Document Jam
13.
What is Brother Web Connect?
14.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
15.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
16.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
17.
Load paper in the paper tray
18.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
19.
How do I know which side up my photo paper should be in the tray?
20.
Load envelopes
21.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
22.
Cover is Open
23.
Paper Jam
24.
What is the recommended paper?
25.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
26.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
27.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
28.
When I print, the pages are smudged with ink.
29.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
30.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)