FAQs & Troubleshooting
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- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5How do I know which side up my photo paper should be in the tray?
- 6The printer status is Offline or Paused.
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Install Starter Ink
- 10Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 11Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 12I still receive the error message "Paper Jam" after I removed the jammed paper.
- 13Can I print from or scan to Android™ Smartphone?
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15Unable to Print 7X
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19Paper Jam
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 23Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 24Low Temperature
- 25Unable to Print XX
- 26Ink Low
- 27I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 28When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 29I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31The scanner cover support has come off. (With Video Instructions)
- 32Load paper in the paper tray
- 33Scan from the Brother iPrint&Scan application using Windows Phone.
- 34Cannot Detect Ink Volume
- 35Printing/ Scanning with a mobile device
- 36Ink Absorber Full
- 37I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 38Replace Ink
- 39Load envelopes
- 40Create or view a XML Paper Specification document
- 41Scan a document in Mac OS X 10.6.
- 42Add your Brother machine with AirPrint (macOS)
- 43I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 44I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 45Scan a document using Brother iPrint&Scan. (macOS only)
- 46I cannot print using my Brother machine on a wireless network (Windows)
- 47Connect your Brother machine to your mobile device via a wireless router or access point.
- 48When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 49Protect your Brother machine against unauthorised access over the network
- 50Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.