FAQs & Troubleshooting
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- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 4Which E-mail packages are compatible with ControlCenter3?
- 5When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 6What driver package format is supported by my Linux distribution?
- 7Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11Change the printer driver settings (Windows/macOS)
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Delete print jobs from the print queue.
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17Can I print from or scan to Android™ Smartphone?
- 18The printer status is Offline or Paused.
- 19I am using Windows. When I print a document, the printed page is blank. What should I do?
- 20Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 23"Offline" appears on the Status Monitor.
- 24How do I clean the drum unit?
- 25I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 26I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28Open the Status Monitor
- 29The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 30Locate files scanned with ControlCenter3 (For Windows)
- 31I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 36Scan a document from the Windows Vista Photo Gallery
- 37Uninstall the drivers. (Mac OS X 10.5)
- 38Replace the drum unit.
- 39What is the recommended paper?
- 40Configure the Scan to Email Feature (Linux)
- 41Paper size settings are unavailable when I print from OpenOffice (Linux)
- 42"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 43I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 44I installed scan-key-tool, but it does not work. (Linux)
- 45How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 46I am unable to print from a client PC to a printer on a print server. (Linux)
- 47I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 48Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 49Install the built-in drivers (For Windows 8 and Windows 10)
- 50A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.