FAQs & Troubleshooting
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214 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 6Delete print jobs from the print queue.
- 7Locate files scanned with ControlCenter3 (For Windows)
- 8The edge of glossy paper is smudged.
- 9Paper Jam
- 10Can I use AirPrint with my Brother machine?
- 11Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 12One or more of my colors are not printing (blank). What can I do?
- 13I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 14When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 15Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Can third party ink be used to refill the ink cartridges?
- 18When I print, the pages are smudged with ink. What should I do?
- 19The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 20I cannot scan when using SELinux (Security-Enhanced Linux)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24Can I print from or scan to Android™ Smartphone?
- 25Change the printer driver settings (Windows/macOS)
- 26The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28Scan and save a document in PDF format (Scan to File)
- 29When I print photos, the color quality is not good.
- 30Scan a document into ScanSoft™ PaperPort™ 11SE
- 31When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 32I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 33"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 34I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 35I installed scan-key-tool, but it does not work. (Linux)
- 36Delete a network scanner entry. (Linux)
- 37Important points for specifying the scan area (Linux)
- 38Windows 10 Support Information
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41Open the Control Panel (For Windows)
- 42How to identify your Operating System (OS).
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 44The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 45Can I print directly onto DVDs or CDs?
- 46My machine does regular cleaning cycles in the night. How can I correct this?
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48When I make a copy the image or text is cut off. What can I do?
- 49I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 50Create or view a XML Paper Specification document