FAQs & Troubleshooting
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341 Results
- 101Cannot print after a Windows 10 update (June 2020)
- 102ControlCenter3 displays a blank screen at startup (Windows)
- 103Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 104Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 105Configure and use the Scan to FTP feature
- 106The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 107The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 108Print a web page from iPrint&Scan when using an Android™ mobile device.
- 109Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 110Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 111The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 112I keep getting the error message "Authenticate Err (Authentication error)".
- 113I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 114Locate files scanned with ControlCenter3 (For Windows)
- 115When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 116When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 117I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 118Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 119I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 120When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 121What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 122Jam Inside
- 123Jam Tray
- 124What is Distinctive Ring and how do I program it?
- 125What kind of memory can I use?
- 126Printouts (envelope, cardboard) have creases.
- 127Can I use non-Brother or third party supplies with the Brother machine?
- 128I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 129My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 130I'm using Macintosh. What is the PreScan option used for?
- 131Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 132I cannot send a fax using PC-FAX (Windows 10)
- 133Download a file from the "Downloads" section and save it to Windows 8 computer.
- 134The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 135Can I use AirPrint with my Brother machine?
- 136The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 137Set the Brother machine to prevent public access to certain features
- 138I am asked to enter a password when starting the Remote Setup application. What is the password?
- 139Clean the Drum Unit
- 140I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 141I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 142When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 143I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 144What can happen if the wrong paper is used in your machine.
- 145I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 146Open the Status Monitor
- 147Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 148I can print but cannot scan via network. (For Windows)
- 149When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 150Replace Toner